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Why has no one responded to me?Updated a month ago

Most of our staff works  Monday - Friday 10:00 AM - 04:00 PM PDT.  Outside of those hours, we go home and are with our families.  We are closed on all major holidays.

If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something might be wrong: 

Check your spam folder, then call or text our staff support line at 507-400-0490 and leave a voicemail with your name, order number, question or concern, and which method you were previously using to contact us.  

**Repeatedly opening tickets, emails, chats, texts, phone calls, etc. will keep resetting your place in the support queue to the end of the line.** 

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