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Atomic Defense

Most of our staff works 9:00 AM - 5:00 PM, Pacific Time, Monday - Friday. &#xA0;Outside of those hours, we go home and are with our families. &#xA0;If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something is wrong: Please call our staff support line at 507-400-0490 and leave a voicemail with your name, order number, question or concern, and which method you were previously using to contact us. &#xA0;

Most of our staff works 9:00 AM - 5:00 PM, Pacific Time, Monday - Friday.  Outside of those hours, we go home and are with our families. If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something is wro

Why has no one responded to me?

What is my order number?

My order has not shipped.  What is the status?

I paid for faster shipping, but my order has not shipped yet.

My order shows as delivered, but it was not.

What I received was damaged from shipping.

UPS/USPS has lost the package in-transit.  What do I do?

What is the exchange and return policy?

Existing Orders

What is the difference between the different backpack and armor levels?

Where are Atomic Defense products made?

Helmet does not fit.  Too small or too large.

How to use a bulletproof backpack

Product Questions

My bank statement shows that my credit card was charged twice.  Why?

I received an email for me to prove who I am.  ID and Card.

Billing & Payments

Military, Police, and First Responder Discounts

Do we ship to your country?  Outside of the USA.

Does Atomic Defense ship/sell to my state?  I.e., New York, Connecticut, etc?

Atomic Defense Warranty Information

Why shop with Atomic Defense?

Can I visit the Clovis store in-person?

Is there a discount if I order two or more of something?

How do I track my order?

Why has no one responded to me?Updated 3 months ago