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Atomic Defense

Get the sales and after-sales support and assistance that you need.  Returns, custom quotes, government sales, and other questions.  We have the answer for you.

Atomic Defense | Support and Help Team

What is my order number?

My order has not shipped.  What is the status?

I paid for faster shipping, but my order has not shipped yet.

My order shows as delivered, but it was not.

What I received was damaged from shipping.

UPS/USPS has lost the package in-transit.  What do I do?

What is the exchange and return policy?

Existing Orders

What is the difference between the different backpack and armor levels?

Where are Atomic Defense products made?

Helmet does not fit.  Too small or too large.

How to use a bulletproof backpack

Product Questions

My bank statement shows that my credit card was charged twice.  Why?

I received an email for me to prove who I am.  ID and Card.

Billing & Payments

Military, Police, and First Responder Discounts

Do we ship to your country?  Outside of the USA.

Why has no one responded to me?

Does Atomic Defense ship/sell to my state?  I.e., New York, Connecticut, etc?

Atomic Defense Warranty Information

Why shop with Atomic Defense?

Can I visit the Clovis store in-person?

Is there a discount if I order two or more of something?

How do I track my order?

Can I choose the carrier of Free Shipping?

How to add/remove shipping protection

Have an existing order question?  Start here.

Have questions that are product or category specific?  Start here.

This category focuses on billing questions, payments, and credit card charges.

See if Atomic Defense offers first responder discounts for military, police, and other emergency response personnel. Thank you for considering us for your safety needs.

We offer Military, Police, and First Responder Discounts. &#xA0;To get access to an additional 10% off almost anything in the store, send the support team an image of your ID (front) and the email address you would like the discount code tied to. &#xA0;<ul><li>Grants you discounts on top of current sales and their prices.</li><li>10% off of just about everything.&#xA0;</li><li>Can be applied at the end of checkout (prices shown before entering the code will show as regular prices/)</li></ul>

Some non-ballistic items can be shipped internationally.  All items can be shipped to a US receiving address.

U.S. Military Members: Order normally. &#xA0;We ship to APO/FPO/DPO P.O. Boxes.<hr><h2 id="how-to-place-an-order">How to place an order:&#xA0;</h2><h2 id="step-1-click-here-to-get-a-shipping-address-and-select-gardena-ca-requires-a-shipping-deposit-of-5-usd-non-refundable">Step 1: <a href="https://planetexpress.com/?ref=295927" rel="noopener noreferrer" target="_blank">Click here</a> to get a shipping address and select &quot;Gardena, CA&quot;. &#xA0;Requires a shipping deposit of $5 USD. (Non-refundable)</h2><h2 id="step-2enter-the-us-address-into-the-shipping-address-field-at-checkout-your-billing-address-must-match-your-credit-cards-billing-address">Step 2:&#xA0;Enter the US address into the &quot;Shipping Address&quot; field at checkout. &#xA0;(Your billing address must match your credit card&apos;s billing address.)&#xA0;</h2><hr><h2 id="isPasted">Some of the main details you need to know*:</h2>- We do not accept returns on international orders.&#xA0;- Packages returned before leaving the US have a 20% restocking fee.&#xA0;- We are not responsible for customs or shipping on international orders. This includes delays. You are responsible for pick-up.&#xA0;- Countries considered enemies of the United States will not be shipped to.&#xA0;- We will not ship to pass-through or shell entities.&#xA0;<h1 id> </h1><h2 id="most-non-ballistic-items-can-be-shipped-internationally-">Most non-ballistic items can be shipped internationally.* &#xA0;</h2><h2 id="most-items-can-be-shipped-to-a-us-address">Most items can be shipped to a U.S. address.*</h2>If you aren&#x2019;t sure about an item, place an order. We will contact you if it is restricted, ID verification is needed, etc.If you do not provide a U.S. shipping address and the item can be shipped internationally, it will go through customs clearance and export clearance and could take up to 1-3 months to be delivered if you do not follow the &quot;Step 1&quot; guide. Please provide your U.S. address if you cannot wait, and we can ship in-stock products today. &#xA0;Some items have restrictions, regulations, or delays; you must check the delays on the product page. &#xA0;You are the responsible party for understanding restrictions and regulations.U.S. military items with export restrictions by a U.S. government agency do not ship internationally unless you are a U.S. agency or service member. The package will go to your base&apos;s PO.*Specific exclusions may apply or are determined on a case-by-case basis. &#xA0;We reserve the right to reject or modify orders as needed and may do so without prior notice to comply with laws, regulations, and rules.&#xA0;&#xA0;

Most of our staff works 9:00 AM - 5:00 PM, Pacific Time, Monday - Friday.  Outside of those hours, we go home and are with our families. If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something is wro

Most of our staff works 9:00 AM - 5:00 PM, Pacific Time, Monday - Friday. &#xA0;Outside of those hours, we go home and are with our families. &#xA0;If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something is wrong:&#xA0;Check you spam folder, then call our staff support line at 507-400-0490 and leave a voicemail with your name, order number, question or concern, and which method you were previously using to contact us. &#xA0;**Repeatedly opening tickets, emails, chats, texts, phone calls, etc. will keep resetting your place in the support queue to the end of the line.

You will be the responsible party in understanding your state's laws and ensuring that you are able to purchase and/or own body armor or other equipment. View more here.

At the time of writing: Connecticut and New York have restrictions on purchasing and owning body armor. &#xA0;Citizens of Connecticut and New York must be a Business, LEO, Military, or another allowed entity to purchase body armor.**You are responsible for understanding your state&apos;s laws and ensuring you can purchase and own body armor or other equipment before completing a purchase.We will only ship to FFL gun dealers in certain states where body armor needs to be purchased face-to-face from those dealers. &#xA0;In that case, it would be picked up from that dealer&apos;s location. Call and ask your FFL if this is something they can do. &#xA0;We ship to New York and Connecticut for approved parties, entities, and individuals. &#xA0;Consult your attorney or employer to see if you qualify.**As seen in our legal section:If your state has restrictions or laws for the use, purchase, ownership, or transfer of body armor or other equipment sold by Atomic Defense. &#xA0;You agree by purchasing on the Website that you are a Law Enforcement Officer, Military Member, etc. and are allowed by your state laws to make and complete the purchase online.The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. &#xA0;Information on this website may not constitute the most up-to-date legal or other information. &#xA0;This website contains links to other third-party websites. &#xA0;Such links are only for the convenience of the reader, user or browser; the ABA and its members do not recommend or endorse the contents of the third-party sites.Readers of this website should contact their attorney to obtain advice with respect to any particular legal matter. &#xA0;No reader, user, or browser of this site should act or refrain from acting on the basis of information on this site without first seeking legal advice from counsel in the relevant jurisdiction. &#xA0;Only your individual attorney can provide assurances that the information contained herein &#x2013; and your interpretation of it &#x2013; is applicable or appropriate to your particular situation. &#xA0;Use of, and access to, this website or any of the links or resources contained within the site do not create an attorney-client relationship between the reader, user, or browser and website authors, contributors, contributing law firms, or committee members and their respective employers.&#xA0;The views expressed at, or through, this site are those of the individual authors writing in their individual capacities only &#x2013; not those of their respective employers, the ABA, or committee/task force as a whole. &#xA0;All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. &#xA0;The content on this posting is provided &quot;as is;&quot; no representations are made that the content is error-free.

Our warranty covers all manufacturing defects for the life of the product. Regular wear, misuse, and damage are not included.

The Atomic Defense Warranty Page can be seen here: <a href="https://www.atomicdefense.com/pages/warranty" id="isPasted">https://www.atomicdefense.com/pages/warranty</a>

What are the benefits you get with an Atomic Defense purchase?  Here are a few!

For individual product details, please visit that product&apos;s specific page.<h1 id="some-of-the-benefits-you-get-from-atomic-defense-that-you-cant-find-anywhere-else">Some of the benefits you get from Atomic Defense that you can&apos;t find anywhere else:</h1><ol><li>Combat-used by the US Army, US Police Departments, ATF, and multiple other State and Federal Agencies. &#xA0;</li><li>Excellent customer service.</li><li>Competitive pricing with free shipping.</li><li>Test all our armor beyond the NIJ standards to stop around 2x-6x the NIJ and industry standards.</li><li>Some of the lightest armor in the world that stops AR-15s and AK-47s (all while still being removable and washable).</li><li>Most of our items are made and/or assembled in the US.</li><li>Our warranties are lifetime and transferable.&#xA0;</li><li><a href="https://www.atomicdefense.com/pages/return">Returns and exchanges</a> are easy for customers.&#xA0;</li><li>We never price gouge.</li><li>Transparent with delays or issues that come up for resellers and customers alike.</li></ol>

We currently accept appointments for in-store visits for agencies with active contracts. If you are a private customer or an uncontracted agency, orders are online only. Our online store is always open and has a great warranty and return policy.  We

We currently accept appointments for in-store visits for agencies with active contracts. &#xA0;If you are a private customer or an uncontracted agency, orders are online only. &#xA0;Our online store is always open and has a great warranty and <a href="https://www.atomicdefense.com/pages/return">return policy</a>. &#xA0;We highly suggest placing your order online. &#xA0;&#xA0;

We don't do volume discounts for 2 to 4 products since we already discount our products for everyone. At the time of writing, some products have discounts when you purchase 5 or more!

We don&apos;t do volume discounts for 2 to 4 products since we already discount our products for everyone.At the time of writing, some products have discounts when you purchase 5 or more! &#xA0;If you are going to purchase more than 4 items, let us know and we can quote you a price.

Our packaging/handling time before orders ship is typically 1-3 business days - unless a delay is specified on the product page.  As soon as your order is ready, we will ship it immediately. We will email you a confirmation once it ships, and that wi

Our packaging/handling time before orders ship is typically 1-3 business days - unless a delay is specified on the product page. &#xA0;As soon as your order is ready, we will ship it immediately.We will email you a confirmation once it ships, and that will include tracking information as well. &#xA0;Any delays, when products need to be made, will be listed on the product page.&#xA0;

Nope! The courier that we use for Free Shipping varies and cannot be set.  If you want to choose the carrier, select a paid option at the checkout screen.

Nope! The courier that we use for Free Shipping varies and cannot be set. &#xA0;If you want to choose the carrier, select a paid option at the checkout screen.

Shipping Protection is optional.  It provides shipping insurance for those who select it. It is selected/deselected by using the "Switch" on the checkout page:.

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