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Atomic Defense

Get the sales and after-sales support and assistance that you need.  Returns, custom quotes, government sales, and other questions.  We have the answer for you.

Atomic Defense | Support and Help Center

Why shop with Atomic Defense?

Military, Police, and First Responder Discounts

Request for Quotes or Custom Orders

Can I choose the carrier of Free Shipping?

Does Atomic Defense ship/sell to my state?  IE: NY and CT

Do we ship to your country?  Outside of the USA.

Can I visit the Clovis store in-person?

What is the location of your company?

How do I ensure an RFQ form is successfully submitted?

Do you offer government pricing for products?

What should I do if I encounter issues with a discount code on the website?

Can I get assistance with a request outside of the request for quote form?

What is your policy on international shipping and bulk orders?

What is the policy on custom orders?

Presale - Store or Website Questions

What is my order number?

Need to edit your order?

My order has not shipped.  What is the status?

How do I know if there are delays on the product I ordered?

I paid for faster shipping, but my order has not shipped yet.

What happens if only part of my order has shipped?

How do I track my order?

What is the process for items that arrive late or when I've purchased the same product from another store?

UPS/USPS has lost the package in-transit.  What do I do?

My order shows as delivered, but it was not.

What I received was damaged from shipping.

What is the exchange and return policy?

How do I share my positive experience or leave a review for a product I purchased?

What should I do if I receive part of my order and have questions about the remainder?

How can I cancel my order?

How can I return or exchange a product?

What do I do if my item(s) arrives damaged or I'm missing an item?

Existing Orders

Atomic Defense Warranty Information

Where are Atomic Defense products made?

What is the difference between the different backpack and armor levels?

Helmet does not fit.  Too small or too large.

How to use a bulletproof backpack

Is there a discount if I order two or more of something?

Product Questions

I received an email for me to prove who I am.  ID and Card.

My bank statement shows that my credit card was charged twice.  Why?

Billing & Payments

Why has no one responded to me?

Presale questions? Or questions about our website?

Have an existing order question?  Start here.

Have questions that are product or category specific?  Start here.

This category focuses on billing questions, payments, and credit card charges.

Most of our staff works  Monday - Friday 10:00 AM - 04:00 PM PDT.  Outside of those hours, we go home and are with our families.  We are closed on all major holidays. If you have not gotten a message back to your email or chat message within 24-48 Bu

Most of our staff works &#xA0;Monday - Friday 10:00 AM - 04:00 PM PDT. &#xA0;Outside of those hours, we go home and are with our families. &#xA0;We are closed on all major holidays.If you have not gotten a message back to your email or chat message within 24-48 Business Hours, something might be wrong:&#xA0;Check your spam folder, then call or text our staff support line at 507-400-0490 and leave a voicemail with your name, order number, question or concern, and which method you were previously using to contact us. &#xA0;**Repeatedly opening tickets, emails, chats, texts, phone calls, etc. will keep resetting your place in the support queue to the end of the line.**&#xA0;

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Categories

Presale - Store or Website Questions

Existing Orders

Product Questions

Billing & Payments

Articles

Why has no one responded to me?