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Atomic Defense

Any delays related to the product you have ordered will be mentioned on the product page.&#xA0; Delays will shown in GREEN&#xA0;with an ETA window of shipping by date.In the event of any delay, we will make sure to communicate this to you and provide the expected lead time for the item to be made.If your order is affected by such delays, we will keep you updated and, in some instances, offer to upgrade your shipping speed for free once the product becomes available. Always check the product page for any delay notifications, or reach out to our customer support for more information and for a screenshot if necessary.

Any delays related to the product you have ordered will be mentioned on the product page. Delays will shown in GREEN with an ETA window of shipping by date. In the event of any delay, we will make sure to communicate this to you and provide the expec

How do I know if there are delays on the product I ordered?

Existing Orders

Why shop with Atomic Defense?

Military, Police, and First Responder Discounts

Request for Quotes or Custom Orders

Can I choose the carrier of Free Shipping?

Does Atomic Defense ship/sell to my state?  IE: NY and CT

Do we ship to your country?  Outside of the USA.

Can I visit the Clovis store in-person?

What is the location of your company?

How do I ensure an RFQ form is successfully submitted?

Do you offer government pricing for products?

What should I do if I encounter issues with a discount code on the website?

Can I get assistance with a request outside of the request for quote form?

What is your policy on international shipping and bulk orders?

What is the policy on custom orders?

Presale - Store or Website Questions

What is my order number?

Need to edit your order?

My order has not shipped.  What is the status?

I paid for faster shipping, but my order has not shipped yet.

What happens if only part of my order has shipped?

How do I track my order?

What is the process for items that arrive late or when I've purchased the same product from another store?

UPS/USPS has lost the package in-transit.  What do I do?

My order shows as delivered, but it was not.

What I received was damaged from shipping.

What is the exchange and return policy?

How do I share my positive experience or leave a review for a product I purchased?

What should I do if I receive part of my order and have questions about the remainder?

How can I cancel my order?

How can I return or exchange a product?

What do I do if my item(s) arrives damaged or I'm missing an item?

Atomic Defense Warranty Information

Where are Atomic Defense products made?

What is the difference between the different backpack and armor levels?

Helmet does not fit.  Too small or too large.

How to use a bulletproof backpack

Is there a discount if I order two or more of something?

Product Questions

I received an email for me to prove who I am.  ID and Card.

My bank statement shows that my credit card was charged twice.  Why?

Billing & Payments

Why has no one responded to me?

How do I know if there are delays on the product I ordered?Updated a month ago