How do you find your order number or what does it look like?

<p>Order numbers are in a 6 digit format. &#xA0;For example &quot;#000001&quot;</p><p>Your order number will have been sent to you via an &quot;AtomicDefense.com&quot; email address. &#xA0;</p><p>If you did not receive an email, please reach out to the Atomic Defense Support Team to resolve the issue and correct your email address. &#xA0;</p>

What is my order number?

Your order hasn't shipped yet, let's cover delays and possible reasons!

<h1 id="quick-facts">Quick Facts:</h1><ul><li>Some items have delays mentioned at the top of their description. (See examples below)</li><li>Packaging after an order is placed usually takes 1-3 business days.</li><li>We will send you a tracking number via email/text as soon as USPS/UPS provides one.</li><li>We hold stock, that means that sometimes items have to be produced. &#xA0;Especially uncommon items. It&apos;s physically impossible to hold inventory of every uncommon item. &#xA0;That&apos;s why we post delays in the descriptions.</li></ul><h1 id="step-1-checking-the-products-page-for-red-notices">Step 1 (Checking the product&apos;s page for <span style="color: rgb(226, 80, 65);">Red</span> notices):&#xA0;</h1><p>Check for delays by visiting the product&apos;s page. &#xA0;<strong>Delays are listed in red at the top of the description.&#xA0;</strong> (*That&apos;s the soonest our website allows us to put the information.)</p><p>You&apos;ll likely see something like this: <span style="color: rgb(226, 80, 65);">*Images here are old. Check your specific product today.*</span></p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-c93921b5-15fb-419e-bb57-1e869d64f413" style="width: 468px;" class="fr-fic fr-dib"></p><p>Or something like this:</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-d4b99a1e-34b9-485b-ac7e-ae2c65fac159" style="width: 506px;" class="fr-fic fr-dib"></p><h1 id="step-2-if-no-production-delay-is-shown">Step 2 (If no production delay is shown):</h1><p><strong>If no delay is shown on the product page</strong>, let us know there is no delay, and we can see what the issue is.&#xA0;</p><p>Typically, it&apos;s nothing to worry about - no matter what, we&apos;re here to help. &#xA0;The most common issues are:</p><ul><li>USPS/UPS has not picked up the package yet or missed their scheduled pick-up.</li><li>USPS/UPS and the Atomic Defense computers did not sync the tracking information correctly, and we need to update the tracking number manually.</li><li>The item ran out of stock and did not update like it was supposed to.</li><li>USPS/UPS did not scan the package at the first warehouse in Clovis. &#xA0;Packages like this will appear to &quot;teleport&quot; to your delivery location.</li></ul><p><br></p><h1 id="step-3-rare-cases---i-did-not-see-the-red-delay-notice">Step 3 (Rare cases - I did not see the red delay notice):</h1><p>If you <strong>did not see the red notices in the product&apos;s description and cannot wait</strong>, that&apos;s ok! &#xA0;It happens!</p><p>The two most common fixes:</p><ul><li>Support can switch you to a ship-ready product and get that product shipped. (Ask support for recommendations)</li><li>Waiting for the estimated time window listed in the product&apos;s delay sentence. Usually, things are ready to ship faster than the estimated delay.</li></ul>

My order has not shipped.  What is the status?

Hey there, have you paid for faster shipping but your item hasn't been shipped yet? No worries, we can definitely get that sorted out for you today. Let's take a closer look at your order and see what's going on.

<h1 id="quick-facts">Quick Facts:</h1><ul><li>Orders placed after 1:00 PM, California, Pacific Time, will usually go out the next day. &#xA0;(Because USPS/UPS will have already come for the day.)</li><li>We have a minimum 1-2 day package prep and handling time for almost all items. &#xA0;For example, if you need a package in 5 days, choose a faster shipping method like 1-2 days, so we have time to pack the boxes and schedule pickups with your selected carrier.</li><li>Production notices/delays, UPS/USPS weather, and unforeseen delays (see package carrier&apos;s website)</li><li>PAID SHIPPING REFUNDS: If the USPS/UPS did not deliver your package in time, we&apos;re sorry, we paid them to do so, and they have disappointed both you and us. &#xA0;USPS/UPS now has the money and they have shipping guarantees. &#xA0;Visit their website to file a refund claim as the &quot;Receiver&quot;!</li></ul><h1 id="isPasted">Step 1 (Checking the product&apos;s page):&#xA0;</h1><p>Check for delays by visiting the product&apos;s page. &#xA0;<strong>Delays are listed in <span style="color: rgb(226, 80, 65);">red</span> at the top of the description.&#xA0;</strong> <strong>The shipping speed you chose will speed up delivery and will be faster than our free shipping.</strong></p><p>You&apos;ll likely see something like this: <span style="color: rgb(226, 80, 65);">*Images here are old. Check your specific product today.*</span></p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-c93921b5-15fb-419e-bb57-1e869d64f413" style="width: 468px;" class="fr-fic fr-dii"></p><p>Or something like this:</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-d4b99a1e-34b9-485b-ac7e-ae2c65fac159" style="width: 506px;" class="fr-fic fr-dii"></p><h1 id="step-2-contacting-support">Step 2 (Contacting support):</h1><p><strong>If no delay is shown on the product page</strong>, let us know, and we can see the issue is.&#xA0;</p><p>Typically, it&apos;s nothing to worry about - no matter what, we&apos;re here to help. &#xA0;The most common issues are:</p><ul><li>USPS/UPS has not picked up the package yet or missed their scheduled pick-up.</li><li>USPS/UPS and the Atomic Defense computers did not sync tracking information properly, and we need to update the tracking number manually.</li></ul><p><br></p><h1 id="step-3-rare-cases---out-of-stock-and-i-did-not-see-the-red-delay-notice">Step 3 (Rare cases - Out of stock, and I did not see the red delay notice)</h1><p>If you <strong>did not see the <span style="color: rgb(226, 80, 65);">red</span> notices in the product&apos;s description and cannot wait</strong>, that&apos;s ok! &#xA0;It happens!</p><p>The two most common fixes:</p><ul><li>Support can switch you to an in-stock product and get that product shipped. (Ask support for recommendations)</li><li>Waiting for the estimated time window listed in the product&apos;s delay sentence. Usually, things are ready to ship faster than the estimated delay.</li></ul>

I paid for faster shipping, but my order has not shipped yet.

Having an issue with an order delivery? Either not delivered or was delivered to the wrong location? Can you help me with this? What are some common solutions and troubleshooting steps?

<p><span style="font-size: 16px;">This question is more for UPS/USPS, but we&apos;ll try to help you here with some instructions.</span></p><h1 id="step-1-check-the-uspsups-tracking-link-in-the-delivery-notice-to-see-where-it-was-delivered-to-or-who-signed-for-it-">Step 1: Check the USPS/UPS tracking link in the delivery notice to see where it was delivered to or who signed for it. &#xA0;</h1><h1 id="step-2-contact-your-local-uspsups-center-and-neighbors-to-see-if-someone-signed-for-the-package">Step 2: Contact your local USPS/UPS center and neighbors to see if someone signed for the package.</h1><p><span style="font-size: 16px;">Most common solutions:</span></p><ul><li id="isPasted" style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Your neighbor signed for the package with the other boxes they received that day.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">USPS/UPS attempted delivery, but the driver could not get to the door for a signature. &#xA0;<ul style="font-size: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">In this case, your local USPS/UPS office can tell you the package&apos;s status. &#xA0;</li></ul></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">USPS/UPS lost the package? &#xA0;<ol style="font-size: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">File a claim with them. &#xA0;Click the links: <a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">USPS</a> or <a href="https://www.ups.com/us/en/support/file-a-claim.page" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">UPS</a></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;"><strong>Once a claim is filed:</strong>&#xA0;<ol><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">They will investigate themselves and request paperwork from us or you. &#xA0;Then, another item can be shipped. &#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">If you purchased package insurance at checkout, this is Free. &#xA0;You may need to provide a police report before another package is sent.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;"><strong>GPS data will then be shared with us for the location where the package was lost.</strong></li></ol></li></ol></li></ul><h1 id="step-3-if-the-package-was-stolen-from-the-porch">Step 3: *If the package was stolen from the porch.</h1><ol><li style="font-size: 16px;">Delivered and then stolen packages are not Atomic Defense&apos;s liability. &#xA0;You are responsible for having a safe location for the carrier to leave the package, out of public view, or a PO Box.</li><li id="isPasted" style="font-size: 16px;"><strong>Homeowners&apos; and Renters&apos; insurance will cover the stolen package and the replacement cost</strong>.</li><li style="font-size: 16px;">File a claim with USPS or UPS, depending on who delivered your package. Click the links: <a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" target="_blank">USPS</a> or <a href="https://www.ups.com/us/en/support/file-a-claim.page" rel="noopener noreferrer" target="_blank">UPS</a></li><li style="font-size: 16px;">File a police report with your local police department.</li><li style="font-size: 16px;">Send the police report, case number, Officer&apos;s phone number, and badge number to our support team.</li><li style="font-size: 16px;">Once Steps 3-5 information is forwarded to Atomic Defense Support, we may be able to process an exemption to the delivered rule for a replacement to be sent. &#xA0;Determined on a case-by-case basis and GPS delivery data.&#xA0;&#xA0;</li></ol>

My order shows as delivered, but it was not.

Was it shipped with USPS or UPS? Let's work together to resolve this issue.

<p><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><strong>This question is more for UPS/USPS, but we&apos;ll try to help you here with some instructions.</strong></span></p><p><strong>Unfortunately, package carriers will sometimes damage, repackage, and destroy packages. &#xA0;We understand that this isn&apos;t your fault or our fault. &#xA0;Let&apos;s work through this together!</strong></p><h1 id="isPasted" style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 1: Start a damage claim with USPS/UPS.</h1><ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">USPS/UPS damaged the package contents/product? &#xA0;<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; font-size: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Start a claim with them. &#xA0;Click the links: <a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">USPS</a> or <a href="https://www.ups.com/us/en/support/file-a-claim.page" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">UPS</a></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Once a claim is filed: They will investigate themselves and request paperwork from us or you. &#xA0;Then another item can be shipped if needed. &#xA0;</li></ul></li></ul><h1 id="isPasted" style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 2: Send between 4 and 8 photos of the box and the damaged item to Atomic Defense.</h1><ul><li><span style="box-sizing: inherit; font-size: 16px;">We will complete most of the claim process on our side, once you have started the claim with USPS/UPS.</span><ul><li><span style="box-sizing: inherit; font-size: 16px;">Send us pictures of the damaged box and product so we can provide them to USPS/UPS.</span></li></ul></li></ul><h1 style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="step-3-request-a-replacement-item-from-atomic-defense">Step 3: Request a replacement item from Atomic Defense</h1><ol style="box-sizing: inherit; padding-inline-start: 32px; color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">We understand that UPS and USPS can damage products during shipping. &#xA0;That&apos;s neither our fault or your fault. &#xA0;It&apos;s just something that happens. &#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Notify Atomic Defense staff of the damaged package: You have started a USPS/UPS claim, and include 4-8 images of the damage.</li></ol>

What I received was damaged from shipping.

This question is more for UPS/USPS, but we'll try to help you here with some instructions. Most common solutions:. Most common solutions:

<p><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">This question is more for UPS/USPS, but we&apos;ll try to help you here with some instructions.</span></p><h1 id="isPasted" style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 1: Check the USPS/UPS tracking link. &#xA0;</h1><p><span style="font-size: 16px;">Most common solutions:&#xA0;</span></p><ul><li style="font-size: 16px;">Tracking details show that the package is in transit or not picked up? &#xA0;<ul style="font-size: initial;"><li style="font-size: 16px;">Wait several days for USPS/UPS to provide an update. &#xA0;<strong>They sometimes miss scans, and packages will appear to teleport across the U.S.</strong></li><li style="font-size: 16px;"><strong>Also, check the product&apos;s webpage to see if any delays or production times are listed. Mine has delays, what are the options? &#xA0;</strong><a href="https://help.atomicdefense.com/en-US/my-order-has-not-shipped--what-is-the-status-248189" rel="noopener noreferrer" target="_blank"><strong>Click here.</strong></a></li></ul></li><li style="font-size: 16px;">The tracking link shows Lost or Damaged?<ul style="font-size: initial;"><li style="font-size: 16px;"><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">File a packaging claim with them. &#xA0;Click the links:&#xA0;</span><a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">USPS</a><span style="color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;or&#xA0;</span><a href="https://www.ups.com/us/en/support/file-a-claim.page" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">UPS</a></li><li id="isPasted" style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Once a claim is filed: They will investigate themselves and request paperwork from us or you. &#xA0;Then another item can be shipped if needed. &#xA0;</li></ul></li></ul><h1 style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="step-2-the-package-carrier-has-not-shown-movement-in-over-7-days">Step 2: The package carrier has not shown movement in over 7 days.</h1><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most common solutions:</p><ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">It&apos;s likely USPS or UPS have lost the package if you have not seen any movement from them in more than 7+ days.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Starting the USPS/UPS lost package claim process: &#xA0;<ul><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">File a claim with them. &#xA0;Click the links: <a href="https://www.usps.com/help/claims.htm" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">USPS</a> or <a href="https://www.ups.com/us/en/support/file-a-claim.page" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">UPS</a></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Once a claim is filed: They will investigate themselves and request paperwork from us or you. &#xA0;Then another item can be shipped if needed. &#xA0;</li></ul></li></ul><h1 style="box-sizing: inherit; font-size: 40px; margin: 0.67em 0px; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="step-3-uspsups-claim-has-been-started-what-now">Step 3: USPS/UPS claim has been started. &#xA0;What now?</h1><ol style="box-sizing: inherit; padding-inline-start: 32px; color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">We both have to wait for USPS/UPS to complete their determination of if the package was truly lost OR if they are able to find the package and continue with its delivery.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">It is not Atomic Defense&apos;s fault that a package was lost in transit. &#xA0;We are here to work with you through the Claims process with USPS or UPS. &#xA0;If you need any help or documents from us, please let us know.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">USPS/UPS will send either us or you paperwork to fill out. &#xA0;(Usually, 10-15 days after the investigation has determined the package is lost.)</li></ol>

UPS/USPS has lost the package in-transit.  What do I do?

Our exchanges and return policy page can be seen here: https://www.atomicdefense.com/pages/return

<p>Our exchanges and return policy page can be seen here:&#xA0;<a href="https://www.atomicdefense.com/pages/return" id="isPasted">https://www.atomicdefense.com/pages/return</a></p>

What is the exchange and return policy?

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UPS/USPS has lost the package in-transit. What do I do?

What is the exchange and return policy?