Existing Orders

Have an existing order question? Start here.

What is my order number?

How do you find your order number or what does it look like?

Need to edit your order?

Please email us and let us know how you would like to edit your order, and we'll fix it for you!. https://help.atomicdefense.com/en-US/contact

My order has not shipped. What is the status?

Your order hasn't shipped yet, let's cover delays and possible reasons!

How do I know if there are delays on the product I ordered?

Any delays related to the product you have ordered will be mentioned on the product page. Delays will be shown with an ETA window for the delivery date. In the event of any delay, we will make sure to communicate this to you and provide the expected

I paid for faster shipping, but my order has not shipped yet.

Hey there, have you paid for faster shipping but your item hasn't been shipped yet? No worries, we can definitely get that sorted out for you today. Let's take a closer look at your order and see what's going on.

What happens if only part of my order has shipped?

Occasionally, an order with multiple items may get partially shipped due to product availability. If you notice that you've only received part of your order, please get in touch with us immediately. We will promptly investigate the matter, and if an

How do I track my order?

Our packaging/handling time before orders ship is typically 1-4 business days - unless a delay is specified on the product page. As soon as your order is ready, we will ship it immediately. We will email you a confirmation once the item ships, which

What is the process for items that arrive late or when I've purchased the same product from another store?

If you receive an item later than expected or if you've already purchased the product from another store while waiting, you have the option to return the unwanted item. In case of late arrivals, we ask that you check the product page for any delays t

UPS/USPS has lost the package in-transit. What do I do?

This question is more relevant to UPS/USPS, but we'll try to assist you here with some instructions. Most common solutions:. Most common solutions:

My order shows as delivered, but it was not.

Having an issue with an order delivery? Either not delivered or was delivered to the wrong location? Can you help me with this? What are some common solutions and troubleshooting steps?

What I received was damaged from shipping.

Was it shipped with USPS or UPS? Let's work together to resolve this issue.

What is the exchange and return policy?

Our exchanges and return policy page can be seen here: https://www.atomicdefense.com/pages/return. For help or questions, please email us.

What should I do if I receive part of my order and have questions about the remainder?

If you have received only part of your order and have questions about the remaining items, please get in touch with us. Specify the details of what you have received and what you still expect to receive. Our customer service team will update you on t

How can I cancel my order?

To cancel an order, please reach out to our customer service team as soon as possible. If your order has already shipped, we might not be able to cancel it. However, if it hasn't been shipped, we can cancel the order and issue a refund. In some cases

How can I return or exchange a product?

If you are not satisfied with a product and wish to return or exchange it, please complete our return request form, which is available on our website. https://www.atomicdefense.com/pages/return. Once submitted, follow the provided instructions, which

What do I do if my item(s) arrives damaged or I'm missing an item?

We’re very sorry that your item(s) arrived damaged or that you're missing an item!. We'd be happy to take care of this for you. Damaged:Some items break during shipment. We’ll do our best to help. Missing:It's very rare, but sometimes an item may be