Atomic Defense logo
Atomic Defense logo

All articles

I paid for faster shipping, but my order has not shipped yet.Updated 13 days ago

Quick Facts:

  • Orders placed after 1:00 PM, California, Pacific Time, will usually go out the next day.  (Because USPS/UPS will have already come for the day.)
  • We have a minimum 1-4 day package prep and handling time for almost all items.  For example, if you need a package in 5 days, choose a faster shipping method like 1-2 days, so we have time to pack the boxes and schedule pickups with your selected carrier.
  • Production notices/delays, UPS/USPS weather, and unforeseen delays (see package carrier's website)
  • PAID SHIPPING REFUNDS: If the USPS/UPS did not deliver your package in time, we're sorry, we paid them to do so, and they have disappointed both you and us.  USPS/UPS now has the money and they have shipping guarantees.  Visit their website to file a refund claim as the "Receiver"!

Step 1 (Checking the product's page): 

Check for delays by visiting the product's page. 

Step 2 (Contacting support):

If no delay is shown on the product page, let us know, and we can see the issue is. 

Typically, it's nothing to worry about - no matter what, we're here to help.  The most common issues are:

  • USPS/UPS has not picked up the package yet or missed their scheduled pick-up.
  • USPS/UPS and the Atomic Defense computers did not sync tracking information properly, and we need to update the tracking number manually.


Step 3 (Rare cases - Out of stock, and I did not see the notice)

If you did not see the notices in the product's description and cannot wait, that's ok!  It happens!

The two most common fixes:

  • Support can switch you to an in-stock product and get that product shipped. (Ask support for recommendations)
  • Waiting for the estimated time window listed in the product's delay sentence. Usually, things are ready to ship faster than the estimated delay.
Was this article helpful?
Yes
No