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My bank statement shows that my credit card was charged twice. Why?Updated 13 days ago

To date, we have never inadvertently charged someone twice.  What is showing is a "Pending" charge that your bank is using to verify funds in an account.  

If you see two transactions, the "Pending" verification will disappear in a few days. You could also contact your bank to confirm.  

The "Pending" charge will disappear in a day or two since your bank uses that method to verify funds are in your account.

The two most common reasons for this: 

  1. You first entered your card number with non-matching information (compared to what your bank has on file) during your first payment attempt.
  2. Your first attempt was not verified or was marked as possible fraud by our system.

What if it does not disappear after a few days?  Let us know, and we can check our system again to see if you placed two orders.  Or let us know today, and we'd be happy to double-check.

We hope that helps!  If you have any other questions, please don't hesitate to ask!

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