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Billing & Payments

This category focuses on billing questions, payments, and credit card charges.

My bank statement shows that my credit card was charged twice. Why?

To date, we have never inadvertently charged someone twice.  What is showing is a "Pending" charge that your bank is using to verify funds in an account. If you see two transactions, the "Pending" verification will disappear in a few days. You could

I received an email for me to prove who I am. ID and Card.

To protect your identity and credit card information from fraudsters, we need to verify your identity. Please send us a clear and colored photo of your government-issued ID so we can proceed with your order.