To date, we have never inadvertently charged someone twice.  What is showing is a "Pending" charge that your bank is using to verify funds in an account. If you see two transactions, the "Pending" verification will disappear in a few days. You could

<p><strong>To date, we have never inadvertently charged someone twice. &#xA0;What is showing is a &quot;Pending&quot; charge that your bank is using to verify funds in an account. &#xA0;</strong></p><p id="isPasted"><strong>If you see two transactions, the &quot;Pending&quot; verification will disappear in a few days. You could also contact your bank to confirm. &#xA0;</strong></p><p>The &quot;Pending&quot; charge will disappear in a day or two since your bank uses that method to verify funds are in your account.</p><p><strong>The two most common reasons for this:&#xA0;</strong></p><ol><li style="font-weight: bold;"><strong>You first entered your card number with non-matching information (compared to what your bank has on file) during your first payment attempt.</strong></li><li style="font-weight: bold;"><strong>Your first attempt was not verified or was marked as possible fraud by our system.</strong></li></ol><p><strong>What if it does not disappear after a few days?</strong> &#xA0;Let us know, and we can check our system again to see if you placed two orders. &#xA0;Or let us know today, and we&apos;d be happy to double-check.</p><p>We hope that helps! &#xA0;If you have any other questions, please don&apos;t hesitate to ask!</p>

My bank statement shows that my credit card was charged twice.  Why?

To protect your identity and credit card information from fraudsters, we need to verify your identity. Please send us a clear and colored photo of your government-issued ID so we can proceed with your order.

<p><span style="color: rgb(226, 80, 65);">The email will come from &quot;support@atomicdefense.com&quot;</span></p><h1 id="isPasted">If your order has been marked as possible fraud in our system, and will be held for shipment. &#xA0;Please provide the following for verification: &#xA0;</h1><h1 id="this-is-the-same-process-they-do-in-any-other-physical-store-the-only-difference-we-cant-see-you-online-so-we-need-to-verify-who-you-are">This is the same process they do in any other physical store. &#xA0;The only difference, we can&apos;t see you online, so we need to verify who you are.</h1><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif;"><strong style="box-sizing: border-box; font-weight: 700;">1. A clear and colored photo of your government-issued photo ID.</strong> (e.g., Driver&apos;s license/ Passport/ Identity card).<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">&#xB7; Please ensure the photo is not blurry and all information is clearly visible enough to read.</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif;"><img src="https://uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-62bb6fb0-4de7-41a2-8c52-7aa90dd41f98" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; text-align: left; width: 492px;" class="fr-fic fr-dib fr-fil"><div style="box-sizing: border-box;"><br style="box-sizing: border-box;"></div><div dir="ltr" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: 700;">2. A photo of the front of the card used for this transaction.</strong> <u>Please block out the card number&#xA0;</u><strong style="box-sizing: border-box; font-weight: 700;"><u>with your finger</u></strong> EXCEPT for the last four digits. We&apos;ll need the name of the bank, your name, and the card expiry date to be shown as well. If these details are on the back of your card, please block your security code&#xA0;<strong>with your finger</strong> (3-digit number at the back).<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">&#xB7; Ensure you ONLY block the card number (except for the last four digits) and security code. Other information on the card should be clear and legible.</div><p><img src="https://uploads.gorgias.io/DrQqY7XZa816L4Wj/undefined-aeeb966f-6b14-44cc-ac4f-095c6c5c6898" style="width: 496px;" class="fr-fic fr-dib fr-fil"></p></span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif;">**Additional information may be required to verify your identity and secure this transaction.**</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can refund your transaction, and you can place the order with a more secure payment method that pre-verifies and ensure us who you are. For example, we will send you a payable invoice that takes about 2-5 minutes to pay via PayPal, Apple Pay, Sezzle, Shop Pay Installments, Coinbase (Cryptocurrency), or cash mailed to our physical address.</div>

I received an email for me to prove who I am.  ID and Card.

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Billing & Payments

My bank statement shows that my credit card was charged twice. Why?

I received an email for me to prove who I am. ID and Card.