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Atomic Defense

We&#x2019;re very sorry your item(s) arrived damaged, or you are missing an item!&#xA0;We&apos;d be happy to take care of this for you.Damaged: Some items break during shipment. We&#x2019;ll do our best to help.<ul><li>Please email our team an image of your damaged item for further assistance. We will get back to you with further instructions.</li></ul>Missing: It&apos;s very rare, but sometimes an item may be missing.&#xA0;<ul><li>If your item has more than one item in the order, please send us a photo of everything you have received. We will get back to you with further instructions.</li></ul> Rules:<ul><li id="isPasted">Must email us within 30 days of package delivery.</li><li>Wrong Items: Our scanner takes pictures of orders before they are packaged and shipped. If we ever make a mistake on your orders, we pay for exchange shipping and recertification costs.&#xA0;</li></ul> We may process your damaged items as returns or exchanges. Please see the form here to read our policy.<a href="https://www.atomicdefense.com/pages/return" id="isPasted">https://www.atomicdefense.com/pages/return</a>

We’re very sorry your item(s) arrived damaged, or you are missing an item!. We'd be happy to take care of this for you. Damaged:Some items break during shipment. We’ll do our best to help. Missing:It's very rare, but sometimes an item may be missing.

What do I do if my item(s) arrives damaged or I'm missing an item?

Existing Orders

Why shop with Atomic Defense?

Military, Police, and First Responder Discounts

Request for Quotes or Custom Orders

Can I choose the carrier of Free Shipping?

Does Atomic Defense ship/sell to my state?  IE: NY and CT

Do we ship to your country?  Outside of the USA.

Can I visit the Clovis store in-person?

What is the location of your company?

How do I ensure an RFQ form is successfully submitted?

Do you offer government pricing for products?

What should I do if I encounter issues with a discount code on the website?

Can I get assistance with a request outside of the request for quote form?

What is your policy on international shipping and bulk orders?

What is the policy on custom orders?

Presale - Store or Website Questions

What is my order number?

Need to edit your order?

My order has not shipped.  What is the status?

How do I know if there are delays on the product I ordered?

I paid for faster shipping, but my order has not shipped yet.

What happens if only part of my order has shipped?

How do I track my order?

What is the process for items that arrive late or when I've purchased the same product from another store?

UPS/USPS has lost the package in-transit.  What do I do?

My order shows as delivered, but it was not.

What I received was damaged from shipping.

What is the exchange and return policy?

How do I share my positive experience or leave a review for a product I purchased?

What should I do if I receive part of my order and have questions about the remainder?

What do I do if my item(s) arrives damaged or I'm missing an item?Updated 3 months ago