Used the search bar to find your question, but nothing came up?  Let's chat!

Used the search bar to find your question, but nothing came up?  Let's help via email!

Used the search bar to find your question, but nothing came up?  Give us a call or shoot us a text! 
 Monday - Friday 10:00 AM - 04:00 PM PDT

Atomic Defense

Order numbers are in a 6 digit format. &#xA0;For example &quot;#000001&quot;Your order number will have been sent to you via an &quot;AtomicDefense.com&quot; email address. &#xA0;If you did not receive an email, please reach out to the Atomic Defense Support Team to resolve the issue and correct your email address. &#xA0;

How do you find your order number or what does it look like?

What is my order number?

Existing Orders

My order has not shipped.  What is the status?

I paid for faster shipping, but my order has not shipped yet.

My order shows as delivered, but it was not.

What I received was damaged from shipping.

UPS/USPS has lost the package in-transit.  What do I do?

What is the exchange and return policy?

What is the difference between the different backpack and armor levels?

Where are Atomic Defense products made?

Helmet does not fit.  Too small or too large.

How to use a bulletproof backpack

Product Questions

My bank statement shows that my credit card was charged twice.  Why?

I received an email for me to prove who I am.  ID and Card.

Billing & Payments

Military, Police, and First Responder Discounts

Do we ship to your country?  Outside of the USA.

Why has no one responded to me?

Does Atomic Defense ship/sell to my state?  I.e., New York, Connecticut, etc?

Atomic Defense Warranty Information

Why shop with Atomic Defense?

Can I visit the Clovis store in-person?

Is there a discount if I order two or more of something?

How do I track my order?

Can I choose the carrier of Free Shipping?

How to add/remove shipping protection

What is my order number?Updated a year ago