Why hasn't my tracking information updated?Updated 6 hours ago

If you have received a tracking number but haven't seen any movement yet, don't worry! This simply means your package has successfully left our warehouse and is in the carrier's hands.

Carriers like USPS and UPS typically update their tracking data in nightly batches. Because of this, it can sometimes take up to 2 business days for new tracking information to be entered into their systems.

What if my package is delayed or lost?

We want to make sure you receive your gear. If your package does not arrive by the expected delivery date, please let us know. We will immediately begin an investigation to locate it.

In the rare event that the carrier has lost your package or encountered an issue that cannot be resolved, we will send you a replacement item at no additional cost.

On a tight deadline?

If you need your items by a specific date and are concerned about the lack of tracking updates, we encourage you to contact the carrier (USPS or UPS) directly. Providing them with your tracking number is often the fastest way to get real-time updates and help move the delivery process along.