Atomic Defense logo
Atomic Defense logo

All articles

UPS/USPS has lost the package in-transit. What do I do?Updated 6 months ago

This question is more for UPS/USPS, but we'll try to help you here with some instructions.

Step 1: Check the USPS/UPS tracking link.  

Most common solutions: 

  • Tracking details show that the package is in transit or not picked up?  
    • Wait several days for USPS/UPS to provide an update.  They sometimes miss scans, and packages will appear to teleport across the U.S.
    • Also, check the product's webpage to see if any delays or production times are listed. Mine has delays, what are the options?  Click here.
  • The tracking link shows Lost or Damaged?
    • File a packaging claim with them.  Click the links: USPS or UPS
    • Once a claim is filed: They will investigate themselves and request paperwork from us or you.  Then another item can be shipped if needed.  

Step 2: The package carrier has not shown movement in over 7 days.

Most common solutions:

  • It's likely USPS or UPS have lost the package if you have not seen any movement from them in more than 7+ days.
  • Starting the USPS/UPS lost package claim process:  
    • File a claim with them.  Click the links: USPS or UPS
    • Once a claim is filed: They will investigate themselves and request paperwork from us or you.  Then another item can be shipped if needed.  

Step 3: USPS/UPS claim has been started.  What now?

  1. We both have to wait for USPS/UPS to complete their determination of if the package was truly lost OR if they are able to find the package and continue with its delivery.
  2. It is not Atomic Defense's fault that a package was lost in transit.  We are here to work with you through the Claims process with USPS or UPS.  If you need any help or documents from us, please let us know.
  3. USPS/UPS will send either us or you paperwork to fill out.  (Usually, 10-15 days after the investigation has determined the package is lost.)
Was this article helpful?
Yes
No